Privacy Policy – ProweldTech

Company Information
ProweldTech
Email: info@proweldtech.co.uk
Phone: +44 07985 142945
Address: 40 Hartley Grove, Orrell, WN5 0DJ, United Kingdom

ProweldTech respects your privacy and is committed to handling your personal data responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal information.

INFORMATION WE MAY COLLECT

We only collect personal data when voluntarily provided by you. This may include:

Brochure / Product Information Requests:

  • Name and address to send brochures or product information.

  • Telephone number and email to ensure delivery and communicate with you if issues arise.

  • Optional information such as how you heard about us and your product preferences.

Orders / Purchases:

  • Contact details (name, company, address, phone, email) to process payments and ensure delivery.

  • Payment information, used solely for completing transactions.

Contact / Inquiries:

  • Name, company, address, phone, and email to respond to questions or requests.

Fault Reporting:

  • Details about website or service issues to investigate and resolve faults.

Recruitment:

  • Personal data provided for job applications, processed to assess and evaluate candidates.

Other Uses:

  • Responding to inquiries prior to entering into any contract.

  • Presenting website content effectively.

  • Fulfilling contractual obligations.

  • Complying with legal requirements.

  • Notifying you of changes to products, services, or business where relevant or requested.

DISCLOSURE OF YOUR PERSONAL DATA

Your information is only shared with relevant employees. We will not disclose personal data to third parties except:

  • When necessary to perform a contract with you (e.g., delivery companies).

  • When required by law.

  • To protect our business, staff, or others (e.g., fraud prevention).

  • As part of a sale or transfer of our business or assets.

We ensure that all third parties processing your data adhere to data protection standards.

IP ADDRESSES AND COOKIES

We may collect information about your device (IP address, operating system, browser) for system administration and statistical purposes.

We may use cookies to monitor website usage and improve your experience. Cookies do not identify individuals personally.

WHERE WE STORE YOUR PERSONAL DATA

Your personal data is stored securely. Payment information is encrypted.

Some data may be transferred outside the European Economic Area (EEA) to trusted suppliers assisting with order fulfillment, payment processing, or support services. By providing your data, you consent to this transfer.

While we take all reasonable measures to protect your data, transmission via the internet cannot be guaranteed as fully secure. Any transmission is at your own risk.

DATA RETENTION

We retain personal data only as long as necessary to meet the purpose for which it was collected and to satisfy legal obligations.

  • Customer information may be kept for up to seven years for tax and accounting purposes.

  • Marketing communications continue until you unsubscribe. You can unsubscribe anytime by contacting info@proweldtech.co.uk.

LINKS TO OTHER WEBSITES

Our website may include links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting personal data.

YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access personal data we hold about you.

  • Correct inaccuracies in your data.

  • Request deletion of your personal data.

  • Object to processing.

  • Request data portability.

Requests should be sent to info@proweldtech.co.uk.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Updates will be posted on this page.

COMPLAINTS

If you are unhappy with how your personal data is handled, you can email us at: info@proweldtech.co.uk

We will investigate your complaint and respond in accordance with data protection law.